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Wiki source code of Freeze/Unfreeze

Version 49.1 by David Stadnyk on 2026/03/18 16:43
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Isaac Mejia 1.1 1 {{include reference="KBArticleHeader.WebHome"/}}
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3 = Freeze/Unfreeze =
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David Stadnyk 43.2 5 {{info}}
6 KB: MSI Knowledgebase • Category: Member Management • Source: https://membersolutions-9221154.hs-sites.com/kb/freeze-unfreeze-2-1533935713[[https://membersolutions-9221154.hs-sites.com/kb/freeze-unfreeze-2-1533935713]]
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David Stadnyk 43.2 9 * [[Table of Contents>>Table-of-Contents_1534033990.html]]
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11 Freeze/Unfreeze (2)
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13 Created by
14 Amith on Feb 18, 2021
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David Stadnyk 46.2 17 **Freezing a Contract**
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David Stadnyk 46.2 19 Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
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David Stadnyk 46.2 21 **To freeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Freeze**.
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David Stadnyk 46.3 24 [[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
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David Stadnyk 47.2 26 [[image:1773851554371-648.png]]**Outstanding invoices:** Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.
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David Stadnyk 43.2 28 [[image:kb-1533935713-1534230610-1.png]]
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David Stadnyk 47.2 30 **Note:** Only unpaid invoices with no used items are eligible for freezing.
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David Stadnyk 47.2 32 Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
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35 [[image:1773852122176-622.png]]
Isaac Mejia 1.1 36 To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
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David Stadnyk 43.2 38 [[image:kb-1533935713-1534230622-1.png]]
Isaac Mejia 1.1 39 In the page that opens choose the date that you would like the contract to resume billing then click continue.
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David Stadnyk 43.2 41 [[image:kb-1533935713-1534230628-1.png]]
Isaac Mejia 1.1 42 As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
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David Stadnyk 43.2 44 [[image:kb-1533935713-1534230634-1.png]]
Isaac Mejia 1.1 45 You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
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47 Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
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David Stadnyk 43.2 49 [[image:kb-1533935713-1534230640-1.png]]
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