Last updated on March 19, 2026

Freeze/Unfreeze

Freezing a Contract

Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.

To freeze a contract: Go to the member's Contracts tab, open the Actions drop-down, and select Freeze.

Choose your freeze dates: Set a start date for the freeze and an end date for when payments should resume. Note that the resume date will become the member's ongoing due date going forward.

Outstanding invoices: Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.

Note: Only unpaid invoices with no used items are eligible for freezing.

Once your dates and invoices are selected, click Continue. A confirmation message will display your chosen dates and selected invoices — click Freeze Invoices to complete the freeze.

To unfreeze a contract: Go to the member's Contracts tab, open the Actions drop-down, and select Unfreeze.

Set a resume date: Enter the date you'd like billing to resume, then click Continue.

A confirmation message will summarize the changes- click Unfreeze Invoices to complete.

Individual payments can also be frozen or unfrozen directly from the contract's payment history. Access this via the View Payments action on the Contracts tab, then click the freeze/unfreeze buttons next to each payment.