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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 56.1
edited by David Stadnyk
on 2026/03/19 16:32
Change comment: There is no comment for this version
To version 47.2
edited by David Stadnyk
on 2026/03/18 16:42
Change comment: There is no comment for this version

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8 8  
9 9  * [[Table of Contents>>Table-of-Contents_1534033990.html]]
10 10  
11 - Freeze/Unfreeze
11 + Freeze/Unfreeze (2)
12 12  
13 -Created by
14 -Amith on Feb 18, 2021
13 + Created by
14 + Amith on Feb 18, 2021
15 15  
16 -Last modified by
17 17  
18 -David on March 18th, 2026
19 -
20 -
21 21  **Freezing a Contract**
22 22  
23 23  Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
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36 36  Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
37 37  
38 38  
39 -[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
35 +[[image:1773852122176-622.png]]
36 +To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
40 40  
41 -[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
38 +[[image:kb-1533935713-1534230622-1.png]]
39 +In the page that opens choose the date that you would like the contract to resume billing then click continue.
42 42  
43 -[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
41 +[[image:kb-1533935713-1534230628-1.png]]
42 +As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
44 44  
45 -[[image:1773852275401-597.png]]Individual payments can also be frozen or unfrozen directly from the contract's payment history. Access this via the **View Payments** action on the Contracts tab, then click the **freeze/unfreeze** buttons next to each payment.
44 +[[image:kb-1533935713-1534230634-1.png]]
45 +You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
46 46  
47 -[[image:1773852385498-785.png]]
47 +Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
48 48  
49 -[[image:1773852510176-772.png]]
49 +[[image:kb-1533935713-1534230640-1.png]]
50 50  
51 51  {{include reference="KBSupportCTA.WebHome"/}}
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