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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 52.1
edited by David Stadnyk
on 2026/03/18 16:46
Change comment: Uploaded new attachment "1773852385498-785.png", version {1}
To version 49.1
edited by David Stadnyk
on 2026/03/18 16:43
Change comment: Uploaded new attachment "1773852226459-386.png", version {1}

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32 32  Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 33  
34 34  
35 -[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
35 +[[image:1773852122176-622.png]]
36 +To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
36 36  
37 -[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
38 +[[image:kb-1533935713-1534230622-1.png]]
39 +In the page that opens choose the date that you would like the contract to resume billing then click continue.
38 38  
39 -[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
41 +[[image:kb-1533935713-1534230628-1.png]]
42 +As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
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41 -[[image:1773852275401-597.png]]
44 +[[image:kb-1533935713-1534230634-1.png]]
42 42  You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
43 43  
44 44  Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
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46 -[[image:1773852351123-747.png]]
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48 48  [[image:kb-1533935713-1534230640-1.png]]
49 49  
50 50  {{include reference="KBSupportCTA.WebHome"/}}
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