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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 51.2
edited by David Stadnyk
on 2026/03/18 16:45
Change comment: There is no comment for this version
To version 47.1
edited by David Stadnyk
on 2026/03/18 16:42
Change comment: Uploaded new attachment "1773852122176-622.png", version {1}

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23 23  
24 24  [[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
25 25  
26 -[[image:1773851554371-648.png]]**Outstanding invoices:** Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.
26 +[[image:1773851554371-648.png]]
27 +If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
27 27  
28 28  [[image:kb-1533935713-1534230610-1.png]]
30 +Only invoices that have not been paid and from which no items have been used can be frozen.
29 29  
30 -**Note:** Only unpaid invoices with no used items are eligible for freezing.
32 +Once you have chosen your dates and selected any outstanding invoices you wish to be frozen, click the continue button. I message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button.
31 31  
32 -Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
34 +[[image:kb-1533935713-1534230616-1.png]]
35 +To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
33 33  
37 +[[image:kb-1533935713-1534230622-1.png]]
38 +In the page that opens choose the date that you would like the contract to resume billing then click continue.
34 34  
35 -[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
40 +[[image:kb-1533935713-1534230628-1.png]]
41 +As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
36 36  
37 -[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
38 -
39 -[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
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41 -[[image:1773852275401-597.png]]
43 +[[image:kb-1533935713-1534230634-1.png]]
42 42  You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
43 43  
44 44  Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
45 45  
46 -[[image:1773852351123-747.png]]
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48 48  [[image:kb-1533935713-1534230640-1.png]]
49 49  
50 50  {{include reference="KBSupportCTA.WebHome"/}}
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