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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 50.1
edited by David Stadnyk
on 2026/03/18 16:44
Change comment: Uploaded new attachment "1773852275401-597.png", version {1}
To version 56.1
edited by David Stadnyk
on 2026/03/19 16:32
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8 8  
9 9  * [[Table of Contents>>Table-of-Contents_1534033990.html]]
10 10  
11 - Freeze/Unfreeze (2)
11 + Freeze/Unfreeze
12 12  
13 - Created by
14 - Amith on Feb 18, 2021
13 +Created by
14 +Amith on Feb 18, 2021
15 15  
16 +Last modified by
16 16  
18 +David on March 18th, 2026
19 +
20 +
17 17  **Freezing a Contract**
18 18  
19 19  Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
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36 36  
37 37  [[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
38 38  
39 -[[image:1773852226459-386.png]]
40 -As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
43 +[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
41 41  
42 -[[image:kb-1533935713-1534230634-1.png]]
43 -You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
45 +[[image:1773852275401-597.png]]Individual payments can also be frozen or unfrozen directly from the contract's payment history. Access this via the **View Payments** action on the Contracts tab, then click the **freeze/unfreeze** buttons next to each payment.
44 44  
45 -Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
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47 -[[image:kb-1533935713-1534230640-1.png]]
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48 48  
49 49  {{include reference="KBSupportCTA.WebHome"/}}
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