Skip to Content

Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 49.1
edited by David Stadnyk
on 2026/03/18 16:43
Change comment: Uploaded new attachment "1773852226459-386.png", version {1}
To version 53.2
edited by David Stadnyk
on 2026/03/18 16:48
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -32,20 +32,15 @@
32 32  Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 33  
34 34  
35 -[[image:1773852122176-622.png]]
36 -To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
35 +[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
37 37  
38 -[[image:kb-1533935713-1534230622-1.png]]
39 -In the page that opens choose the date that you would like the contract to resume billing then click continue.
37 +[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
40 40  
41 -[[image:kb-1533935713-1534230628-1.png]]
42 -As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
39 +[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
43 43  
44 -[[image:kb-1533935713-1534230634-1.png]]
45 -You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
41 +[[image:1773852275401-597.png]]Individual payments can also be frozen or unfrozen directly from the contract's payment history. Access this via the **View Payments** action on the Contracts tab, then click the **freeze/unfreeze** buttons next to each payment.
46 46  
47 -Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
43 +[[image:1773852385498-785.png]]
48 48  
49 -[[image:kb-1533935713-1534230640-1.png]]
50 50  
51 51  {{include reference="KBSupportCTA.WebHome"/}}
1773852275401-597.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +25.6 KB
Content
1773852351123-747.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +10.2 KB
Content
1773852385498-785.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +10.2 KB
Content
1773852510176-772.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +66.7 KB
Content