Skip to Content

Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 47.2
edited by David Stadnyk
on 2026/03/18 16:42
Change comment: There is no comment for this version
To version 51.2
edited by David Stadnyk
on 2026/03/18 16:45
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -32,20 +32,19 @@
32 32  Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 33  
34 34  
35 -[[image:1773852122176-622.png]]
36 -To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
35 +[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
37 37  
38 -[[image:kb-1533935713-1534230622-1.png]]
39 -In the page that opens choose the date that you would like the contract to resume billing then click continue.
37 +[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
40 40  
41 -[[image:kb-1533935713-1534230628-1.png]]
42 -As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
39 +[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
43 43  
44 -[[image:kb-1533935713-1534230634-1.png]]
41 +[[image:1773852275401-597.png]]
45 45  You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
46 46  
47 47  Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
48 48  
46 +[[image:1773852351123-747.png]]
47 +
49 49  [[image:kb-1533935713-1534230640-1.png]]
50 50  
51 51  {{include reference="KBSupportCTA.WebHome"/}}
1773852161622-901.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +47.5 KB
Content
1773852226459-386.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +23.8 KB
Content
1773852275401-597.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +25.6 KB
Content
1773852351123-747.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.DavidStadnyk
Size
... ... @@ -1,0 +1,1 @@
1 +10.2 KB
Content