Skip to Content

Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 47.1
edited by David Stadnyk
on 2026/03/18 16:42
Change comment: Uploaded new attachment "1773852122176-622.png", version {1}
To version 47.2
edited by David Stadnyk
on 2026/03/18 16:42
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -23,15 +23,16 @@
23 23  
24 24  [[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
25 25  
26 -[[image:1773851554371-648.png]]
27 -If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
26 +[[image:1773851554371-648.png]]**Outstanding invoices:** Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.
28 28  
29 29  [[image:kb-1533935713-1534230610-1.png]]
30 -Only invoices that have not been paid and from which no items have been used can be frozen.
31 31  
32 -Once you have chosen your dates and selected any outstanding invoices you wish to be frozen, click the continue button. I message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button.
30 +**Note:** Only unpaid invoices with no used items are eligible for freezing.
33 33  
34 -[[image:kb-1533935713-1534230616-1.png]]
32 +Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 +
34 +
35 +[[image:1773852122176-622.png]]
35 35  To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
36 36  
37 37  [[image:kb-1533935713-1534230622-1.png]]