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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 46.2
edited by David Stadnyk
on 2026/03/18 16:33
Change comment: There is no comment for this version
To version 46.1
edited by David Stadnyk
on 2026/03/18 16:32
Change comment: Uploaded new attachment "1773851554371-648.png", version {1}

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13 13   Created by
14 14   Amith on Feb 18, 2021
15 15  
16 +Freezing a contract places it on hold from the date you choose until the date you choose for it to resume billing. During this time no invoices are generated and no items are allocated. For Term contracts, all frozen payments will be added to the end of the contract to preserve the original number of payments. Please follow these steps to freeze a contract
16 16  
17 -**Freezing a Contract**
18 +Navigate to the contracts tab of the member in question and from the actions drop-down choose Freeze
18 18  
19 -Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
20 +[[image:1773851400129-698.png]]
21 +In the page that pops up choose when you would like the freeze to begin and then choose the date that payments should resume. The date you choose to resume will be your due date going forward.
20 20  
21 -**To freeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Freeze**.
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24 -[[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the resume date will become the member's ongoing due date going forward.
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26 -[[image:1773851554371-648.png]]
23 +[[image:kb-1533935713-1534230604-1.png]]
27 27  If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
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29 29  [[image:kb-1533935713-1534230610-1.png]]