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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 45.2
edited by David Stadnyk
on 2026/03/18 16:31
Change comment: There is no comment for this version
To version 56.1
edited by David Stadnyk
on 2026/03/19 16:32
Change comment: There is no comment for this version

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8 8  
9 9  * [[Table of Contents>>Table-of-Contents_1534033990.html]]
10 10  
11 - Freeze/Unfreeze (2)
11 + Freeze/Unfreeze
12 12  
13 - Created by
14 - Amith on Feb 18, 2021
13 +Created by
14 +Amith on Feb 18, 2021
15 15  
16 -Freezing a contract places it on hold from the date you choose until the date you choose for it to resume billing. During this time no invoices are generated and no items are allocated. For Term contracts, all frozen payments will be added to the end of the contract to preserve the original number of payments. Please follow these steps to freeze a contract
16 +Last modified by
17 17  
18 -Navigate to the contracts tab of the member in question and from the actions drop-down choose Freeze
18 +David on March 18th, 2026
19 19  
20 -[[image:1773851400129-698.png]]
21 -In the page that pops up choose when you would like the freeze to begin and then choose the date that payments should resume. The date you choose to resume will be your due date going forward.
22 22  
23 -[[image:kb-1533935713-1534230604-1.png]]
24 -If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
21 +**Freezing a Contract**
25 25  
23 +Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
24 +
25 +**To freeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Freeze**.
26 +
27 +
28 +[[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
29 +
30 +[[image:1773851554371-648.png]]**Outstanding invoices:** Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.
31 +
26 26  [[image:kb-1533935713-1534230610-1.png]]
27 -Only invoices that have not been paid and from which no items have been used can be frozen.
28 28  
29 -Once you have chosen your dates and selected any outstanding invoices you wish to be frozen, click the continue button. I message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button.
34 +**Note:** Only unpaid invoices with no used items are eligible for freezing.
30 30  
31 -[[image:kb-1533935713-1534230616-1.png]]
32 -To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
36 +Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 33  
34 -[[image:kb-1533935713-1534230622-1.png]]
35 -In the page that opens choose the date that you would like the contract to resume billing then click continue.
36 36  
37 -[[image:kb-1533935713-1534230628-1.png]]
38 -As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
39 +[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
39 39  
40 -[[image:kb-1533935713-1534230634-1.png]]
41 -You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
41 +[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
42 42  
43 -Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
43 +[[image:1773852226459-386.png]]A confirmation message will summarize the changes- click **Unfreeze Invoices** to complete.
44 44  
45 -[[image:kb-1533935713-1534230640-1.png]]
45 +[[image:1773852275401-597.png]]Individual payments can also be frozen or unfrozen directly from the contract's payment history. Access this via the **View Payments** action on the Contracts tab, then click the **freeze/unfreeze** buttons next to each payment.
46 46  
47 +[[image:1773852385498-785.png]]
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49 +[[image:1773852510176-772.png]]
50 +
47 47  {{include reference="KBSupportCTA.WebHome"/}}
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