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Changes for page Freeze/Unfreeze

Last modified by Isaac Mejia on 2026/03/19 17:52
From version 45.1
edited by David Stadnyk
on 2026/03/18 16:30
Change comment: Uploaded new attachment "1773851400129-698.png", version {1}
To version 49.2
edited by David Stadnyk
on 2026/03/18 16:44
Change comment: There is no comment for this version

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13 13   Created by
14 14   Amith on Feb 18, 2021
15 15  
16 -Freezing a contract places it on hold from the date you choose until the date you choose for it to resume billing. During this time no invoices are generated and no items are allocated. For Term contracts, all frozen payments will be added to the end of the contract to preserve the original number of payments. Please follow these steps to freeze a contract
17 17  
18 -Navigate to the contracts tab of the member in question and from the actions drop-down choose Freeze
17 +**Freezing a Contract**
19 19  
20 -[[image:kb-1533935713-1534230597-1.png]]
21 -In the page that pops up choose when you would like the freeze to begin and then choose the date that payments should resume. The date you choose to resume will be your due date going forward.
19 +Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
22 22  
23 -[[image:kb-1533935713-1534230604-1.png]]
24 -If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
21 +**To freeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Freeze**.
25 25  
23 +
24 +[[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
25 +
26 +[[image:1773851554371-648.png]]**Outstanding invoices:** Any outstanding invoices eligible for freezing will appear in a grid below the date fields. To include them in the freeze, select the radio button next to each invoice you wish to freeze.
27 +
26 26  [[image:kb-1533935713-1534230610-1.png]]
27 -Only invoices that have not been paid and from which no items have been used can be frozen.
28 28  
29 -Once you have chosen your dates and selected any outstanding invoices you wish to be frozen, click the continue button. I message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button.
30 +**Note:** Only unpaid invoices with no used items are eligible for freezing.
30 30  
31 -[[image:kb-1533935713-1534230616-1.png]]
32 -To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
32 +Once your dates and invoices are selected, click **Continue**. A confirmation message will display your chosen dates and selected invoices — click **Freeze Invoices** to complete the freeze.
33 33  
34 -[[image:kb-1533935713-1534230622-1.png]]
35 -In the page that opens choose the date that you would like the contract to resume billing then click continue.
36 36  
37 -[[image:kb-1533935713-1534230628-1.png]]
35 +[[image:1773852122176-622.png]]**To unfreeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Unfreeze**.
36 +
37 +[[image:1773852161622-901.png]]**Set a resume date:** Enter the date you'd like billing to resume, then click **Continue**.
38 +
39 +[[image:1773852226459-386.png]]
38 38  As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
39 39  
40 40  [[image:kb-1533935713-1534230634-1.png]]
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