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What's New - August 19th, 2026 Release

Version 1.1 by Isaac Mejia on 2026/08/18 13:52
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What's New in Member Manager

August 2026 Release · Applies to all Member Manager clubs

This release includes one change to how billing is selected on contracts, one fix to a warning message you may have seen when entering contracts, and a refreshed look for the Active Members Dashboard.

Changed: Statement Is No Longer a Billing Option for New Contracts

When you create a new contract or change the billing on an existing one, Member Manager no longer offers Statement or Full Service Billing Statement as a choice. A real payment method — credit card, ACH, or EFT — is now required.

Information

Your existing statement contracts are not affected. Nothing has been converted, migrated, or switched off. Contracts already on statement billing continue to display, bill, and renew exactly as they do today. This change applies only to billing selections made from now on.

Why We Made This Change

Statement billing does not auto-draft. A contract placed on statement collects nothing automatically — it relies entirely on the member paying against a statement. When it was selected by mistake, or left as the default during contract entry, the result was a contract that looked active but never actually collected, and that gap often went unnoticed for months. Removing the option at the point of selection keeps new contracts on a payment method that collects on schedule.

What You Will See

WhereWhat Changed
Creating a new contractThe Choose Billing Profile list no longer contains Statement or Full Service Billing Statement. There is also no longer a pre-selected default — you must choose a payment method before the contract can be saved.
Changing billing on an existing contractStatement is not available as a target option. You can move a contract onto any real payment method, but not onto statement.
Editing a renewalSame as above — statement is not offered when setting the billing for a renewal.
A contract already on statementContinues to bill and renew as before. You can still view and edit it. If you choose to change its billing, you can move it off statement to a real payment method — but it cannot be moved back on afterwards.

What Has Not Changed

  • Existing statement contracts bill, renew, and display exactly as they did before.
  • Statements are still generated for those contracts on the normal schedule.
  • No contract has been automatically converted to a different payment method.
  • Invoices and contract records show the same billing information as before.
  • Your regular card, ACH, and EFT billing is completely unaffected.
Information

No action is required on your part. If your club has been using statement billing as a deliberate arrangement for certain members, please contact your account manager or our support team so we can talk through the best option for that member.

Fixed: Contract Overlap Warning Appearing When There Was No Overlap

When entering a contract, some staff saw the yellow warning "Possible contract overlap detected — Start date must be within 14 days of today" even when the member had no existing contract at all. There was no overlap to report, and the message had nothing to do with overlapping contracts.

Information

This warning was cosmetic. Sales were never blocked, and contracts always saved with the start date you entered — so no contract or payment was affected by it.

The warning now appears only when it should: when the member already has a contract of the same type that genuinely overlaps the one being sold. Setting a start date further out no longer triggers it.

New: Refreshed Interface for the Active Members Dashboard

We are rolling out a new user interface for the Active Members Dashboard. The information it shows and the way members are identified are unchanged — this is a refresh of the screen itself.

No action or setup is required. Availability is unchanged: the dashboard remains an optional feature, so if your club does not have it turned on today, nothing changes for you. If you would like it enabled, contact your account manager.

InformationQuestions? Reach out to Member Solutions support and we will be glad to walk through what any of these changes mean for your club.

Still need help?

If you can’t find what you’re looking for, our support team is happy to help.

Contact Support