What's New - August 19th, 2026 Release
Last updated on August 18, 2026
What's New in Member Manager
August 2026 Release · Applies to all Member Manager clubs
This release includes one change to how billing is selected on contracts, one fix to a warning message you may have seen when entering contracts, and a refreshed look for the Active Members Dashboard.
Changed: Statement Is No Longer a Billing Option for New Contracts
When you create a new contract or change the billing on an existing one, Member Manager no longer offers Statement or Full Service Billing Statement as a choice. A real payment method — credit card, ACH, or EFT — is now required.
Why We Made This Change
Statement billing does not auto-draft. A contract placed on statement collects nothing automatically — it relies entirely on the member paying against a statement. When it was selected by mistake, or left as the default during contract entry, the result was a contract that looked active but never actually collected, and that gap often went unnoticed for months. Removing the option at the point of selection keeps new contracts on a payment method that collects on schedule.
What You Will See
| Where | What Changed |
|---|---|
| Creating a new contract | The Choose Billing Profile list no longer contains Statement or Full Service Billing Statement. There is also no longer a pre-selected default — you must choose a payment method before the contract can be saved. |
| Changing billing on an existing contract | Statement is not available as a target option. You can move a contract onto any real payment method, but not onto statement. |
| Editing a renewal | Same as above — statement is not offered when setting the billing for a renewal. |
| A contract already on statement | Continues to bill and renew as before. You can still view and edit it. If you choose to change its billing, you can move it off statement to a real payment method — but it cannot be moved back on afterwards. |
What Has Not Changed
- Existing statement contracts bill, renew, and display exactly as they did before.
- Statements are still generated for those contracts on the normal schedule.
- No contract has been automatically converted to a different payment method.
- Invoices and contract records show the same billing information as before.
- Your regular card, ACH, and EFT billing is completely unaffected.
Fixed: Contract Overlap Warning Appearing When There Was No Overlap
When entering a contract, some staff saw the yellow warning "Possible contract overlap detected — Start date must be within 14 days of today" even when the member had no existing contract at all. There was no overlap to report, and the message had nothing to do with overlapping contracts.
The warning now appears only when it should: when the member already has a contract of the same type that genuinely overlaps the one being sold. Setting a start date further out no longer triggers it.
New: Refreshed Interface for the Active Members Dashboard
We are rolling out a new user interface for the Active Members Dashboard. The information it shows and the way members are identified are unchanged — this is a refresh of the screen itself.
No action or setup is required. Availability is unchanged: the dashboard remains an optional feature, so if your club does not have it turned on today, nothing changes for you. If you would like it enabled, contact your account manager.
Still need help?
If you can’t find what you’re looking for, our support team is happy to help.