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Wiki source code of Resetting Staff Password

Last modified by Isaac Mejia on 2026/02/05 15:22
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 = Resetting Staff Password =
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6 Follow these steps to reset a staff member’s password from the admin staff login.
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8 Click **Staff**
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10 Click **Search **for a list of your staff members
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12 Select the staff member you need to reset to go to their profile.
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14 At the bottom of the staff profile, will be an option to **Reset Password.** Clicking that, will send a reset email to the email address in the staff profile. Your staff member can use that to update their password.
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16 [[image:kb-1487470808-2125889592-1.png]]
17 //Note: A staff member can also use the Forgot Password option from the login page. Staff members must get to the login page by going to your Member Manager site first. Example: //[[//mysite.myvolo.ca//>>http://mysite.myvolo.ca]]//. If staff is having trouble logging in, be sure they are going to your site address and not directly to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// login page. Your //[[//myvolo.ca//>>http://myvolo.ca]]// URL will redirect to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// page, but the system needs to know what site it is logging into.//
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19 {{include reference="KBSupportCTA.WebHome"/}}