Resetting Staff Password - Member Solutions Knowledge Base

= Resetting Staff Password =

{{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-staff-password_1487470808>>https://membersolutions-9221154.hs-sites.com/kb/resetting-staff-password_1487470808]]{{/info}}

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Follow these steps to reset a staff member’s password from the admin staff login.

Click **Staff**

Click **Search **for a list of your staff members

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Select the staff member you need to reset to go to their profile.

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At the bottom of the staff profile, will be an option to **Reset Password.** Clicking that, will send a reset email to the email address in the staff profile. Your staff member can use that to update their password.

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image:kb-1487470808-2125889592-1.png

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//Note: A staff member can also use the Forgot Password option from the login page. Staff members must get to the login page by going to your Member Manager site first. Example: //[[//mysite.myvolo.ca//>>http://mysite.myvolo.ca]]//. If staff is having trouble logging in, be sure they are going to your site address and not directly to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// login page. Your //[[//myvolo.ca//>>http://myvolo.ca]]// URL will redirect to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// page, but the system needs to know what site it is logging into.//

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		1	{{include reference="KBArticleHeader.WebHome"/}}
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		3	= Resetting Staff Password =
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		5	{{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-staff-password_1487470808>>https://membersolutions-9221154.hs-sites.com/kb/resetting-staff-password_1487470808]]{{/info}}
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		7	Follow these steps to reset a staff member’s password from the admin staff login.
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		9	Click Staff
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		11	Click Search for a list of your staff members
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		13	Select the staff member you need to reset to go to their profile.
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		15	At the bottom of the staff profile, will be an option to Reset Password. Clicking that, will send a reset email to the email address in the staff profile. Your staff member can use that to update their password.
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		17	image:kb-1487470808-2125889592-1.png
		18	//Note: A staff member can also use the Forgot Password option from the login page. Staff members must get to the login page by going to your Member Manager site first. Example: //[[//mysite.myvolo.ca//>>http://mysite.myvolo.ca]]//. If staff is having trouble logging in, be sure they are going to your site address and not directly to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// login page. Your //[[//myvolo.ca//>>http://myvolo.ca]]// URL will redirect to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// page, but the system needs to know what site it is logging into.//
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		20	{{include reference="KBSupportCTA.WebHome"/}}

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