Skip to Content
Version 1.1 by Isaac Mejia on 2025/12/15 17:05
Hide last authors
Isaac Mejia 1.1 1 {{include reference="KBArticleHeader.WebHome"/}}
2
3 = Resetting Member Portal Password  =
4
5 {{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-member-portal-password>>https://membersolutions-9221154.hs-sites.com/kb/resetting-member-portal-password]]{{/info}}
6
7 Follow these steps to reset your member portal password using the **Forgot Password **option from theMember Portal login page.
8
9 //Note: Members must get to the login page by going to their Member Portal site first. Example: //[[//mp.membersolutions.com/mysite//>>http://mysite.myvolo.ca]]
10
11 From the main login page click on **Forgot Passwordimage:mpForgotPassword.png**
12
13 * You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking ** Send Email**image:mpEmailAddress.png
14
15 * You should receive an email containing a link to create a new password, click on the **Reset Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you will have to restart the process from step one.
16 image:mpForgotEmail.png
17
18 * Once you click on **Reset Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Reset Password. **This will confirm your new password, and return you to the login screen where you can use this newly created password to login. image:mpSetupPassword.png
19
20 image:mpSuccess.png
21
22 {{include reference="KBSupportCTA.WebHome"/}}
23