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Last modified by Isaac Mejia on 2026/02/05 15:22
From version 9.1
edited by Isaac Mejia
on 2026/02/05 15:22
Change comment: There is no comment for this version
To version 5.1
edited by Isaac Mejia
on 2025/12/15 17:05
Change comment: There is no comment for this version

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3 3  = Resetting Member Portal Password¬† =
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5 +{{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-member-portal-password>>https://membersolutions-9221154.hs-sites.com/kb/resetting-member-portal-password]]{{/info}}
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6 6  Follow these steps to reset your member portal password using the **Forgot Password **option from theMember Portal login page.
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10 10  From the main login page click on **Forgot Passwordimage:mpForgotPassword.png**
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12 -* You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking ** Send Email**[[image:mpEmailAddress.png]]
13 +* You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking ** Send Email**image:mpEmailAddress.png
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14 14  * You should receive an email containing a link to create a new password, click on the **Reset Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you will have to restart the process from step one.
15 -[[image:mpForgotEmail.png]]
16 +image:mpForgotEmail.png
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17 -* Once you click on **Reset Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Reset Password. **This will confirm your new password, and return you to the login screen where you can use this newly created password to login. [[image:mpSetupPassword.png]]
18 +* Once you click on **Reset Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Reset Password. **This will confirm your new password, and return you to the login screen where you can use this newly created password to login. image:mpSetupPassword.png
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19 -[[image:mpSuccess.png]]
20 +image:mpSuccess.png
20 20  
21 21  {{include reference="KBSupportCTA.WebHome"/}}
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