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Last modified by Isaac Mejia on 2026/02/05 15:22
From version 8.1
edited by Isaac Mejia
on 2026/02/05 15:07
Change comment: There is no comment for this version
To version 4.1
edited by Isaac Mejia
on 2025/12/15 17:05
Change comment: There is no comment for this version

Summary

Details

Page properties
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10 10  
11 11  From the main login page click on **Forgot Passwordimage:mpForgotPassword.png**
12 12  
13 -* You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking ** Send Email**[[image:mpEmailAddress.png]]
13 +* You'll be prompted to input your username and email address to receive a forgot password email. Once you've entered both continue by clicking ** Send Email**image:mpEmailAddress.png
14 14  
15 15  * You should receive an email containing a link to create a new password, click on the **Reset Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you will have to restart the process from step one.
16 -[[image:mpForgotEmail.png]]
16 +image:mpForgotEmail.png
17 17  
18 -* Once you click on **Reset Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Reset Password. **This will confirm your new password, and return you to the login screen where you can use this newly created password to login. [[image:mpSetupPassword.png]]
18 +* Once you click on **Reset Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Reset Password. **This will confirm your new password, and return you to the login screen where you can use this newly created password to login. image:mpSetupPassword.png
19 19  
20 -[[image:mpSuccess.png]]
20 +image:mpSuccess.png
21 21  
22 22  {{include reference="KBSupportCTA.WebHome"/}}
23 23  
mpForgotPassword.png
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