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Last modified by Isaac Mejia on 2026/05/14 16:31
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1 {{include reference="KBArticleHeader.WebHome"/}}
2
3 = Controlling What Your Members See in Member Portal =
4
5 **Applies to:** Member Manager — Portal Visibility settings
6 **Audience:** Club owners
7
8 ----
9
10 == Overview ==
11
12 Member Portal includes a number of features — Schedule, Enroll, Marketplace, and more — but not every club uses all of them. If your club doesn't use a feature, you can now hide it from your members so they aren't distracted by sections that don't apply to your business.
13
14 The **Portal Visibility** settings page lets you turn individual Portal modules and dashboard widgets on or off. The changes apply to every member who logs into your Portal.
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16 [[image:Main.Feature Release Notes.Feature Release Notes - May 2026@image.png]]
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18 ----
19
20 == Who Can Change These Settings ==
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22 Only **club owners** can change Portal Visibility settings. Staff members and other roles will not see this page.
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24 When you turn a module off, you'll be asked to confirm — this is to prevent accidental changes that could affect every member's experience.
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26 ----
27
28 == How to Access Portal Visibility ==
29
30 1. Sign in to **Member Manager** as the club owner.
31 1. Go to **Setup**.
32 1. Select **Personalize**.
33 1. Select **Member Portal Setup**.
34
35 You'll see a list of every module and widget that can be toggled, with a switch next to each one.
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37 ----
38
39 == What You Can Show or Hide ==
40
41 === Top-Level Navigation ===
42
43 These are the main sections members see in their Portal navigation.
44
45 |=Module|=What It Does|
46 |**Dashboard**|The Portal landing page with widgets (see below).|
47 |**Schedule**|The class and appointment schedule.|
48 |**Enroll**|Program and class enrollment.|
49 |**Marketplace**|Online product and package purchases.|
50
51 === Dashboard Widgets ===
52
53 These appear on the Portal Dashboard. You can turn each one on or off independently.
54
55 |=Widget|=What It Shows|
56 |**Check-In Barcode**|The member's barcode for facility check-in.|
57 |**Messages**|Recent messages from your club.|
58 |**Upcoming Classes**|Classes the member is enrolled in.|
59 |**Remaining Sessions**|Session balances for packages or punch cards.|
60 |**Upcoming Payments**|Scheduled payments and amounts.|
61
62 === Always Visible ===
63
64 **Profile** and **Sign Out** are always available to members and cannot be turned off.
65
66 ----
67
68 == How to Turn a Module On or Off ==
69
70 1. On the **Portal Visibility** page, find the module or widget you want to change.
71 1. Click the toggle switch.
72 1. If you're turning a module **off**, confirm the change when prompted.
73
74 Changes take effect the next time a member opens Member Portal.
75
76 {{info}}
77 By default, **all modules are on** for every club. You only need to make changes if you want to hide something.
78 {{/info}}
79
80 ----
81
82 == Common Scenarios ==
83
84 **"We don't sell anything through Marketplace."** Turn the **Marketplace** module off. Members won't see Marketplace in their navigation.
85
86 **"We use external software for class scheduling."** Turn **Schedule** and **Upcoming Classes** off. Members won't see schedule-related views in the Portal.
87
88 **"We don't use the Portal for enrollment."** Turn **Enroll** off.
89
90 **"We only want members to use the Portal to check in."** Turn off all top-level navigation except Dashboard, and turn off every Dashboard widget except **Check-In Barcode**. Members will see a Portal focused on check-in only.
91
92 ----
93
94 == What Members See ==
95
96 When a module is turned off, members will simply not see it — they won't get an error or a message. The Portal will adjust to show only the sections you've enabled.
97
98 If you turn off **all** Dashboard widgets, members will see a friendly welcome message on the Dashboard instead of an empty page.
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100 ----
101
102 == Frequently Asked Questions ==
103
104 **Will changing these settings affect Member Manager?**
105 No. Portal Visibility only controls what members see in **Member Portal**. Your Member Manager experience is unchanged.
106
107 **Can I hide modules for some members and not others?**
108 Not in this release. Visibility settings apply to all members in your club.
109
110 **Can staff still see these features?**
111 Yes — staff use Member Manager, not Member Portal. Their tools are unaffected.
112
113 **What happens if I turn a module off, then turn it back on?**
114 Members will see the module again the next time they load the Portal. Nothing is deleted by toggling off — you're only hiding it.
115
116 **Will this break anything for members currently using a module?**
117 If a member is mid-action when you turn a module off (for example, in the middle of an enrollment), they may need to refresh or sign in again to see the updated Portal. Existing data and history are not affected.
118
119 ----
120
121 == Need Help? ==
122
123 If you're not sure which modules to turn off — or you want to talk through how Portal Visibility could improve your members' experience — reach out to your account manager or contact MSI support.
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125 {{include reference="KBSupportCTA.WebHome"/}}