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Changes for page Refund Payment

Last modified by David Stadnyk on 2026/04/07 21:42
From version 16.1
edited by David Stadnyk
on 2026/03/20 16:01
Change comment: There is no comment for this version
To version 14.1
edited by Isaac Mejia
on 2025/12/15 16:28
Change comment: There is no comment for this version

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1 -XWiki.DavidStadnyk
1 +XWiki.IsaacMejia
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2 2  
3 3  = Refund Payment =
4 4  
5 +{{info}}KB: MSI Knowledgebase • Category: Payment Management • Source: [[https://membersolutions-9221154.hs-sites.com/kb/refund-payment_2126020609>>https://membersolutions-9221154.hs-sites.com/kb/refund-payment_2126020609]]{{/info}}
6 +
7 +* [[Invoices/Payments>>1616674929.html]]
8 +
5 5   Refund Payment
6 6  
7 7   Created by
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15 15  
16 16  **Find invoice from Member's Profile: ** Go to **Members **and search for the member. Once on their Profile, click **Account>Invoice History**. Click on the **Invoice number**.
17 17  
18 -[[image:kb-2126020609-2126020630-1.png]]
22 +image:kb-2126020609-2126020630-1.png
19 19   **Find invoice from Manage Invoices:**
20 20  
21 21  * Go to **Billing**
22 22  
23 -[[image:kb-2126020609-2423291905-1.png]]
27 +image:kb-2126020609-2423291905-1.png
24 24  
25 25  * Enter Search Parameters and click Search.
26 26  
27 -[[image:kb-2126020609-2126020624-1.png]]
31 +image:kb-2126020609-2126020624-1.png
28 28  
29 29  * Once in the invoice, click either the **Refund icon**, or on **Refund Item.**
30 30  
31 -[[image:kb-2126020609-2126020621-1.png]]
35 +image:kb-2126020609-2126020621-1.png
32 32  
33 33  * Make sure **Refund Payment** is selected. Enter the amount to refund in the **Refund Amount** section. You can do a partial refund by entering less that the total payment. Click **Next.**
34 34  
35 -* [[image:kb-2126020609-2125824006-1.png]]
39 +* image:kb-2126020609-2125824006-1.png
36 36  
37 37  * On the next screen, choose how you want the payment to be refunded. Typically, you would refund the payment however it was processed. If Member Solutions processed it through billing, choose Member Solutions. If you process payments though a merchant account, choose the credit card on file. The click **Refund**.
38 38  
39 -* [[image:kb-2126020609-2125824021-1.png]]
43 +* image:kb-2126020609-2125824021-1.png
40 40  
41 41  * You will be prompted to confirm the refund. Click **OK.**
42 42  
43 -* [[image:kb-2126020609-2125824014-1.pngYour]] refund is complete. Details of the refund will show at the bottom of the screen.
47 +* image:kb-2126020609-2125824014-1.pngYour refund is complete. Details of the refund will show at the bottom of the screen.
44 44  
45 -[[image:kb-2126020609-2125824027-1.png]]
49 +image:kb-2126020609-2125824027-1.png
46 46  
47 47  {{include reference="KBSupportCTA.WebHome"/}}
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