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Last modified by Isaac Mejia on 2026/02/02 17:18
From version 8.1
edited by Isaac Mejia
on 2025/12/15 17:06
Change comment: There is no comment for this version
To version 10.1
edited by Isaac Mejia
on 2026/01/07 15:24
Change comment: There is no comment for this version

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1 1  = Workaround for Booking Email Being Sent During Check-In =
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3 -{{info}}KB: MSI Knowledgebase • Source: [[https://membersolutions-9221154.hs-sites.com/kb/booking-email-workaround>>https://membersolutions-9221154.hs-sites.com/kb/booking-email-workaround]]{{/info}}
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5 5  If your members are receiving a Successful Booking email when they’re checked into a class, this guide will help you resolve the issue.
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7 7  Even if the Booking Appointment Confirmation Email setting is turned off, there are certain situations where the system may still send the email. The most common scenario is when staff members check in a participant directly to a class they haven’t pre-booked. In this case, the system automatically creates a booking during check-in, which can trigger the email.
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12 12  ==== Step 1: Verify the Booking Success Email Setting ====
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14 -Go to Setup ‚Üí Personalize ‚Üí Messageimage:Screenshot%202025-10-27%20at%2011.23.00%20AM.png
12 +Go to Setup ,**Personalize** ‚ Messageimage:Screenshot%202025-10-27%20at%2011.23.00%20AM.png
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16 16  Locate the Book Appointment Confirmation Email email at the top of this pageimage:Screenshot%202025-10-27%20at%2011.24.55%20AM.png
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