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Last modified by Isaac Mejia on 2026/02/05 15:22
From version 6.1
edited by Isaac Mejia
on 2026/02/05 15:22
Change comment: There is no comment for this version
To version 4.1
edited by Isaac Mejia
on 2025/12/15 17:06
Change comment: There is no comment for this version

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1 -WebHome
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1 1  = Sending Custom Cancellation Emails =
2 2  
3 +{{info}}KB: MSI Knowledgebase • Source: [[https://membersolutions-9221154.hs-sites.com/kb/sending-custom-cancellation-emails>>https://membersolutions-9221154.hs-sites.com/kb/sending-custom-cancellation-emails]]{{/info}}
3 3  
4 4  If you want to send your members a custom message when canceling a class – for example, to provide a specific reason or include additional details – this workaround lets you do so safely.
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10 10  
11 11  ==== Step 1: Confirm the Cancellation Email Is Disabled ====
12 12  
13 -Go to Setup ‚Üí Personalize ‚Üí Message.[[image:Screenshot%202025-10-27%20at%2011.23.00%20AM.webp]]
14 +Go to Setup ‚Üí Personalize ‚Üí Message.image:Screenshot%202025-10-27%20at%2011.23.00%20AM.webp
14 14  
15 15  Locate the **Cancel Appointment Confirmation Message** in the list.
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22 22  
23 23  ==== Step 2: Message Booked Members Manually ====
24 24  
25 -Navigate to Schedules.[[image:Screenshot%202025-10-27%20at%2011.50.16%20AM.webp]]
26 +Navigate to Schedules.image:Screenshot%202025-10-27%20at%2011.50.16%20AM.webp
26 26  
27 -Select the specific class you’re canceling.[[image:Screenshot%202025-10-27%20at%2011.49.47%20AM.png]]
28 +Select the specific class you’re canceling.image:Screenshot%202025-10-27%20at%2011.49.47%20AM.png
28 28  
29 29  From the class details page, click Send Message in the top left corner.
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57 57  Cancel the bookings after messaging to complete the process safely.
58 58  
59 59  If you need to reinstate automated cancellation emails later, simply return to Setup ‚Üí Personalize ‚Üí Message and toggle the setting back on.
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