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Wiki source code of Freeze/Unfreeze

Version 47.1 by David Stadnyk on 2026/03/18 16:42
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 = Freeze/Unfreeze =
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5 {{info}}
6 KB: MSI Knowledgebase • Category: Member Management • Source: https://membersolutions-9221154.hs-sites.com/kb/freeze-unfreeze-2-1533935713[[https://membersolutions-9221154.hs-sites.com/kb/freeze-unfreeze-2-1533935713]]
7 {{/info}}
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9 * [[Table of Contents>>Table-of-Contents_1534033990.html]]
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11 Freeze/Unfreeze (2)
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13 Created by
14 Amith on Feb 18, 2021
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16
17 **Freezing a Contract**
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19 Freezing suspends a contract between two dates you specify. During the freeze period, no invoices are generated and no items are allocated. For Term contracts, any frozen payments are automatically appended to the end of the contract, preserving the total payment count.
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21 **To freeze a contract:** Go to the member's Contracts tab, open the Actions drop-down, and select **Freeze**.
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24 [[image:1773851400129-698.png]]**Choose your freeze dates:** Set a start date for the freeze and an end date for when payments should resume. Note that the **resume date will become the member's ongoing due date going forward.**
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26 [[image:1773851554371-648.png]]
27 If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
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29 [[image:kb-1533935713-1534230610-1.png]]
30 Only invoices that have not been paid and from which no items have been used can be frozen.
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32 Once you have chosen your dates and selected any outstanding invoices you wish to be frozen, click the continue button. I message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button.
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34 [[image:kb-1533935713-1534230616-1.png]]
35 To unfreeze a frozen contract, navigate to the member's contract tab, and choose Unfreeze from the actions drop-down.
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37 [[image:kb-1533935713-1534230622-1.png]]
38 In the page that opens choose the date that you would like the contract to resume billing then click continue.
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40 [[image:kb-1533935713-1534230628-1.png]]
41 As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices to complete.
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43 [[image:kb-1533935713-1534230634-1.png]]
44 You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab.
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46 Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it.
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48 [[image:kb-1533935713-1534230640-1.png]]
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50 {{include reference="KBSupportCTA.WebHome"/}}