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Changes for page Click to Cancel

Last modified by David Stadnyk on 2026/03/20 16:13
From version 9.1
edited by David Stadnyk
on 2026/03/20 16:13
Change comment: There is no comment for this version
To version 2.1
edited by Isaac Mejia
on 2025/12/15 16:14
Change comment: There is no comment for this version

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Title
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1 -Click to Cancel
1 +Click to Cancel 
Author
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1 -XWiki.DavidStadnyk
1 +XWiki.IsaacMejia
Content
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1 1  {{include reference="KBArticleHeader.WebHome"/}}
2 2  
3 -= Click to Cancel =
3 += Click to Cancel  =
4 4  
5 -=== What is Click to Cancel ===
5 +{{info}}KB: MSI Knowledgebase • Category: Member Management • Source: [[https://membersolutions-9221154.hs-sites.com/kb/click-to-cancel->>https://membersolutions-9221154.hs-sites.com/kb/click-to-cancel-]]{{/info}}
6 6  
7 +=== What is Click to Cancel ===
7 7  Click to cancel is a feature that enables customers to terminate their service or membership contracts directly through an online platform, without needing to contract customer service by phone or email. The spirit of the regulation is designed to enhance transparency and comply with emerging consumer protection regulations.
8 8  
9 9  - Regulatory or compliance drivers:
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33 33  As of now, there are no exceptions or restrictions to contracts purchased on Member Portal outside of the necessary cancellation notice period that is applied to contracts at point of cancellation.
34 34  
35 35  === Click to Cancel Process ===
36 -
37 37  Below is information on how to cancel memberships on Member Portal
38 38  
39 39  * Where to find the cancellation button:
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45 45  5. Member follow-up
46 46  
47 47  === Benefits of Advocating Click to Cancel in Member Portal ===
48 -
49 49  There are numerous benefits to including the ability to click to cancel contracts in Member Portal – these include:
50 50  
51 51  - Reduces inbound support volume to your club through phone calls and emails.
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61 61  Document Version: 1.0
62 62  
63 63  {{include reference="KBSupportCTA.WebHome"/}}
63 +