Skip to Content
Last modified by Isaac Mejia on 2026/05/05 14:27
From version 6.1
edited by Isaac Mejia
on 2026/05/05 14:27
Change comment: There is no comment for this version
To version 2.1
edited by Isaac Mejia
on 2026/04/30 14:41
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
... ... @@ -1,1 +1,1 @@
1 -WebHome
1 +Main.Feature Release Notes.Feature Release Notes - August
Content
... ... @@ -1,6 +2,11 @@
1 -{{include reference="KBArticleHeader.WebHome"/}}
2 2  = Sending Bulk Messages from the Contract Report =
3 3  
3 +**Applies to:** Member Manager\\
4 +**Audience:** Club staff, owners, managers\\
5 +**Last updated:** 2026-04-29
6 +
7 +----
8 +
4 4  == Overview ==
5 5  
6 6  Member Manager lets you send bulk emails and text messages to members directly from the Contract Report. This is useful when you want to message a specific contract group — for example, all members on a Frozen contract, all members in a specific program, or all members with contracts ending this month.
... ... @@ -43,11 +43,11 @@
43 43  
44 44  Four buttons appear at the top of the report:
45 45  
46 -|=Button|=What It Does|
47 -|**Email All Found**|Sends an email to every member in the current result set|
48 -|**Email Selected**|Sends an email to only the members you've checked in the table|
49 -|**Text All Found**|Sends a text to every member in the current result set|
50 -|**Text Selected**|Sends a text to only the members you've checked in the table|
51 +|=Button|=What It Does|
52 +|**Email All Found**|Sends an email to every member in the current result set|
53 +|**Email Selected**|Sends an email to only the members you've checked in the table|
54 +|**Text All Found**|Sends a text to every member in the current result set|
55 +|**Text Selected**|Sends a text to only the members you've checked in the table|
51 51  
52 52  {{info}}
53 53  If a member has multiple contracts that match your query, they will only receive one message — the system deduplicates by member ID before sending.
... ... @@ -83,23 +83,23 @@
83 83  
84 84  == Frequently Asked Questions ==
85 85  
86 -**Why is my recipient count lower than my report results?**
87 -\\The count shown before send is after TCPA and reminders filtering. Members without opt-in or with reminders set to Nothing (or to a channel that doesn't match what you're sending) are automatically excluded.
91 +**Why is my recipient count lower than my report results?**\\
92 +The count shown before send is after TCPA and reminders filtering. Members without opt-in or with reminders set to Nothing (or to a channel that doesn't match what you're sending) are automatically excluded.
88 88  
89 -**Can I save a draft and come back to it later?**
90 -\\No. The compose dialog resets when you close it. Compose and send in one session.
94 +**Can I save a draft and come back to it later?**\\
95 +No. The compose dialog resets when you close it. Compose and send in one session.
91 91  
92 -**Where do bulk sends show up afterwards?**
93 -\\Each send is logged to the system's message log with the recipient count, channel (email or SMS), and source = contract_report. They are not currently distinguished from member-tab messages in the standard message reports — that's a planned enhancement.
97 +**Where do bulk sends show up afterwards?**\\
98 +Each send is logged to the system's message log with the recipient count, channel (email or SMS), and source = contract_report. They are not currently distinguished from member-tab messages in the standard message reports — that's a planned enhancement.
94 94  
95 -**Can a member be messaged twice if they have multiple contracts?**
96 -\\No. The system deduplicates by member ID before sending. If a member has 3 matching contracts, they receive 1 message.
100 +**Can a member be messaged twice if they have multiple contracts?**\\
101 +No. The system deduplicates by member ID before sending. If a member has 3 matching contracts, they receive 1 message.
97 97  
98 -**What happens if a member's phone number or email is invalid?**
99 -\\Bad addresses fail per-recipient — the rest of the send continues normally. The send count returned reflects only successful dispatches.
103 +**What happens if a member's phone number or email is invalid?**\\
104 +Bad addresses fail per-recipient — the rest of the send continues normally. The send count returned reflects only successful dispatches.
100 100  
101 -**Can I use this on other reports?**
102 -\\Not yet. The Contract Report is the first report wired up to bulk messaging. The backend supports any report; additional reports can be added as a future enhancement.
106 +**Can I use this on other reports?**\\
107 +Not yet. The Contract Report is the first report wired up to bulk messaging. The backend supports any report; additional reports can be added as a future enhancement.
103 103  
104 104  **Why don't I see the buttons?**
105 105  
... ... @@ -124,4 +124,3 @@
124 124  == Need Help? ==
125 125  
126 126  If you run into trouble, contact MSI Support and reference **Member Manager Sprint 33 / Bulk Messaging from Contract Report**.
127 -{{include reference="KBSupportCTA.WebHome"/}}