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Last modified by Isaac Mejia on 2026/05/05 14:27
From version 2.1
edited by Isaac Mejia
on 2026/04/30 14:41
Change comment: There is no comment for this version
To version 4.2
edited by Isaac Mejia
on 2026/04/30 14:43
Change comment: There is no comment for this version

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1 1  = Sending Bulk Messages from the Contract Report =
2 2  
3 -**Applies to:** Member Manager\\
4 -**Audience:** Club staff, owners, managers\\
5 -**Last updated:** 2026-04-29
6 -
7 -----
8 -
9 9  == Overview ==
10 10  
11 11  Member Manager lets you send bulk emails and text messages to members directly from the Contract Report. This is useful when you want to message a specific contract group — for example, all members on a Frozen contract, all members in a specific program, or all members with contracts ending this month.
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48 48  
49 49  Four buttons appear at the top of the report:
50 50  
51 -|=Button|=What It Does|
52 -|**Email All Found**|Sends an email to every member in the current result set|
53 -|**Email Selected**|Sends an email to only the members you've checked in the table|
54 -|**Text All Found**|Sends a text to every member in the current result set|
55 -|**Text Selected**|Sends a text to only the members you've checked in the table|
45 +|=Button|=What It Does|
46 +|**Email All Found**|Sends an email to every member in the current result set|
47 +|**Email Selected**|Sends an email to only the members you've checked in the table|
48 +|**Text All Found**|Sends a text to every member in the current result set|
49 +|**Text Selected**|Sends a text to only the members you've checked in the table|
56 56  
57 57  {{info}}
58 58  If a member has multiple contracts that match your query, they will only receive one message — the system deduplicates by member ID before sending.
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88 88  
89 89  == Frequently Asked Questions ==
90 90  
91 -**Why is my recipient count lower than my report results?**\\
92 -The count shown before send is after TCPA and reminders filtering. Members without opt-in or with reminders set to Nothing (or to a channel that doesn't match what you're sending) are automatically excluded.
85 +**Why is my recipient count lower than my report results?**
86 +\\The count shown before send is after TCPA and reminders filtering. Members without opt-in or with reminders set to Nothing (or to a channel that doesn't match what you're sending) are automatically excluded.
93 93  
94 -**Can I save a draft and come back to it later?**\\
95 -No. The compose dialog resets when you close it. Compose and send in one session.
88 +**Can I save a draft and come back to it later?**
89 +\\No. The compose dialog resets when you close it. Compose and send in one session.
96 96  
97 -**Where do bulk sends show up afterwards?**\\
98 -Each send is logged to the system's message log with the recipient count, channel (email or SMS), and source = contract_report. They are not currently distinguished from member-tab messages in the standard message reports — that's a planned enhancement.
91 +**Where do bulk sends show up afterwards?**
92 +\\Each send is logged to the system's message log with the recipient count, channel (email or SMS), and source = contract_report. They are not currently distinguished from member-tab messages in the standard message reports — that's a planned enhancement.
99 99  
100 -**Can a member be messaged twice if they have multiple contracts?**\\
101 -No. The system deduplicates by member ID before sending. If a member has 3 matching contracts, they receive 1 message.
94 +**Can a member be messaged twice if they have multiple contracts?**
95 +\\No. The system deduplicates by member ID before sending. If a member has 3 matching contracts, they receive 1 message.
102 102  
103 -**What happens if a member's phone number or email is invalid?**\\
104 -Bad addresses fail per-recipient — the rest of the send continues normally. The send count returned reflects only successful dispatches.
97 +**What happens if a member's phone number or email is invalid?**
98 +\\Bad addresses fail per-recipient — the rest of the send continues normally. The send count returned reflects only successful dispatches.
105 105  
106 -**Can I use this on other reports?**\\
107 -Not yet. The Contract Report is the first report wired up to bulk messaging. The backend supports any report; additional reports can be added as a future enhancement.
100 +**Can I use this on other reports?**
101 +\\Not yet. The Contract Report is the first report wired up to bulk messaging. The backend supports any report; additional reports can be added as a future enhancement.
108 108  
109 109  **Why don't I see the buttons?**
110 110