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Wiki source code of Set Staff Permissions

Last modified by Isaac Mejia on 2026/02/05 15:22
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 = Set Staff Permissions =
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5 Set Staff Permissions
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9 Staff Permissions
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11 Control what your staff can see and edit in Volo.
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13 * Remember, group permissions will always override the individual permissions, so to change for one member, they must be taken out of the [[Staff Group>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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15 Three Basic Types of Access:
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17 * **Hide**: when this is the permission level granted, the staff member will not even see that there is supposed to be something there
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19 * **Read only**: in this setting the staff member will see the information in the area but will not be able to edit it.
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21 * **Read/Write**: with this permission level the staff member will have full access to view and edit everything in the area that was selected
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23 **Set Staff Permissions**
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25 * Click **Staff**
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27 * Click **Search**
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29 * Select the **Permissions** link next to the staff member desired
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31 [[image:kb-1534394418-1533935731-1.png]]
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33 * Select the area that you want the selected staff member to have access to and what kind of access
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35 * Click **OK**
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37 Sidenote: If you don’t enable permissions on the top level navigation to a certain area but enable permissions within that area, the top level navigation permissions will override the permissions within a specific area.
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39 [[image:kb-1534394418-1533935738-1.png]]
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41 * Also you can set permissions per schedule you will need to click OK after you set permissions for each schedule so that it will save the changes
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43 [[image:kb-1534394418-1533935744-1.png]]
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45 * Staff schedule permissions can also be changed by creating a group for staff members using the same schedule, and changing the group permissions. To learn how to create a staff group,[[ click here>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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47 {{include reference="KBSupportCTA.WebHome"/}}