Wiki source code of Set Staff Permissions

Last modified by Isaac Mejia on 2026/02/05 15:22

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1.1	1	{{include reference="KBArticleHeader.WebHome"/}}
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	3	= Set Staff Permissions =
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	5	Set Staff Permissions
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	9	Staff Permissions
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	11	Control what your staff can see and edit in Volo.
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	13	* Remember, group permissions will always override the individual permissions, so to change for one member, they must be taken out of the [[Staff Group>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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	15	Three Basic Types of Access:
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	17	* Hide: when this is the permission level granted, the staff member will not even see that there is supposed to be something there
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	19	* Read only: in this setting the staff member will see the information in the area but will not be able to edit it.
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	21	* Read/Write: with this permission level the staff member will have full access to view and edit everything in the area that was selected
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	23	Set Staff Permissions
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	25	* Click Staff
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	27	* Click Search
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	29	* Select the Permissions link next to the staff member desired
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6.1	31	[[image:kb-1534394418-1533935731-1.png]]
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	33	* Select the area that you want the selected staff member to have access to and what kind of access
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	35	* Click OK
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	37	Sidenote: If you don’t enable permissions on the top level navigation to a certain area but enable permissions within that area, the top level navigation permissions will override the permissions within a specific area.
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6.1	39	[[image:kb-1534394418-1533935738-1.png]]
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	41	* Also you can set permissions per schedule you will need to click OK after you set permissions for each schedule so that it will save the changes
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6.1	43	[[image:kb-1534394418-1533935744-1.png]]
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	45	* Staff schedule permissions can also be changed by creating a group for staff members using the same schedule, and changing the group permissions. To learn how to create a staff group,[[ click here>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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	47	{{include reference="KBSupportCTA.WebHome"/}}