Set Staff Permissions - Member Solutions Knowledge Base

= Set Staff Permissions =

Control what your staff can see and edit in Volo.

Remember, group permissions will always override the individual permissions, so to change for one member, they must be taken out of the [[Staff Group>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].

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Three Basic Types of Access:

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* **Hide**: when this is the permission level granted, the staff member will not even see that there is supposed to be something there

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* **Read only**: in this setting the staff member will see the information in the area but will not be able to edit it.

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* **Read/Write**: with this permission level the staff member will have full access to view and edit everything in the area that was selected

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**Set Staff Permissions**

* Click **Staff**

* Click **Search**

* Select the **Permissions** link next to the staff member desired

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[[image:kb-1534394418-1533935731-1.png]]

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* Select the area that you want the selected staff member to have access to and what kind of access

* Click **OK**

Sidenote: If you don’t enable permissions on the top level navigation to a certain area but enable permissions within that area, the top level navigation permissions will override the permissions within a specific area.

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[[image:kb-1534394418-1533935738-1.png]]

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* Also you can set permissions per schedule you will need to click OK after you set permissions for each schedule so that it will save the changes

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[[image:kb-1534394418-1533935744-1.png]]

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* Staff schedule permissions can also be changed by creating a group for staff members using the same schedule, and changing the group permissions. To learn how to create a staff group,[[ click here>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].

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author	version	line-number	content
		1	{{include reference="KBArticleHeader.WebHome"/}}
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		3	= Set Staff Permissions =
		4
		5	Control what your staff can see and edit in Volo.
		6
		7	Remember, group permissions will always override the individual permissions, so to change for one member, they must be taken out of the [[Staff Group>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
		8
		9	Three Basic Types of Access:
		10
		11	* Hide: when this is the permission level granted, the staff member will not even see that there is supposed to be something there
		12
		13	* Read only: in this setting the staff member will see the information in the area but will not be able to edit it.
		14
		15	* Read/Write: with this permission level the staff member will have full access to view and edit everything in the area that was selected
		16
		17	Set Staff Permissions
		18
		19	* Click Staff
		20
		21	* Click Search
		22
		23	* Select the Permissions link next to the staff member desired
		24
		25	[[image:kb-1534394418-1533935731-1.png]]
		26
		27	* Select the area that you want the selected staff member to have access to and what kind of access
		28
		29	* Click OK
		30
		31	Sidenote: If you don’t enable permissions on the top level navigation to a certain area but enable permissions within that area, the top level navigation permissions will override the permissions within a specific area.
		32
		33	[[image:kb-1534394418-1533935738-1.png]]
		34
		35	* Also you can set permissions per schedule you will need to click OK after you set permissions for each schedule so that it will save the changes
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		37	[[image:kb-1534394418-1533935744-1.png]]
		38
		39	* Staff schedule permissions can also be changed by creating a group for staff members using the same schedule, and changing the group permissions. To learn how to create a staff group,[[ click here>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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		41	{{include reference="KBSupportCTA.WebHome"/}}

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