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Wiki source code of Set Staff Permissions

Version 5.1 by Isaac Mejia on 2025/12/15 17:02
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1 {{include reference="KBArticleHeader.WebHome"/}}
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3 = Set Staff Permissions =
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5 {{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/set-staff-permissions_1534394418>>https://membersolutions-9221154.hs-sites.com/kb/set-staff-permissions_1534394418]]{{/info}}
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7 * [[Table of Contents>>Table-of-Contents_1534033990.html]]
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9 * [[Add Staff (2)>>1533935720.html]]
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11 Set Staff Permissions
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13 Created by
14 Amith on Feb 18, 2021
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16 Staff Permissions
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18 Control what your staff can see and edit in Volo.
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20 * Remember, group permissions will always override the individual permissions, so to change for one member, they must be taken out of the [[Staff Group>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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22 Three Basic Types of Access:
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24 * **Hide**: when this is the permission level granted, the staff member will not even see that there is supposed to be something there
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26 * **Read only**: in this setting the staff member will see the information in the area but will not be able to edit it.
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28 * **Read/Write**: with this permission level the staff member will have full access to view and edit everything in the area that was selected
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30 **Set Staff Permissions**
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32 * Click **Staff**
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34 * Click **Search**
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36 * Select the **Permissions** link next to the staff member desired
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38 image:kb-1534394418-1533935731-1.png
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40 * Select the area that you want the selected staff member to have access to and what kind of access
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42 * Click **OK**
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44 Sidenote: If you don’t enable permissions on the top level navigation to a certain area but enable permissions within that area, the top level navigation permissions will override the permissions within a specific area.
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46 image:kb-1534394418-1533935738-1.png
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48 * Also you can set permissions per schedule you will need to click OK after you set permissions for each schedule so that it will save the changes
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50 image:kb-1534394418-1533935744-1.png
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52 * Staff schedule permissions can also be changed by creating a group for staff members using the same schedule, and changing the group permissions. To learn how to create a staff group,[[ click here>>http://volo.zendesk.com/entries/167401-create-a-new-staff-group]].
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54 {{include reference="KBSupportCTA.WebHome"/}}