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Version 3.1 by Isaac Mejia on 2025/12/15 17:05
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3 = Resetting Member Manager Password =
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5 {{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-member-manager-password>>https://membersolutions-9221154.hs-sites.com/kb/resetting-member-manager-password]]{{/info}}
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7 . Follow these steps to reset a staff member’s password using the **Forgot Password **option from theMember Manager login page.
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9 //Note: Staff members must get to the login page by going to your Member Manager site first. Example: //[[//mysite.myvolo.ca//>>http://mysite.myvolo.ca]]//. If staff is having trouble using the forgot password option, be sure they are going to your site address and not directly to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// login page. Your //[[//myvolo.ca//>>http://myvolo.ca]]// URL will redirect to the //[[//idm.membersolutions.com//>>http://idm.membersolutions.com]]// page, but the system needs to know what site it is logging into.//
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11 From the main login page click on **Forgot Passwordimage:membermanagerforgotpassword.png**
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13 * You'll be prompted to input your login and email address to receive a forgot password email. Once you've entered both continue by clicking ** Get New Password**image:mmUsernamePassword.png
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15 * You should receive an email containing a link to create a new password, click on the **Click Here to Configure Your Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you can use the **Request A New Password** button and you'll go through the process of receiving the email again. image:mmForgotPasswordEmail.png
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17 * Once you click on **Click Here to Configure Your Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Change Password. **This will confirm your new password, and log you in. image:mmNewPasswordConfigure.png
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