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Last modified by Isaac Mejia on 2026/02/05 15:22
From version 8.1
edited by Isaac Mejia
on 2026/02/05 15:22
Change comment: There is no comment for this version
To version 5.1
edited by Isaac Mejia
on 2025/12/15 17:05
Change comment: There is no comment for this version

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3 3  = Resetting Member Manager Password =
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5 +{{info}}KB: MSI Knowledgebase • Category: Configuration • Source: [[https://membersolutions-9221154.hs-sites.com/kb/resetting-member-manager-password>>https://membersolutions-9221154.hs-sites.com/kb/resetting-member-manager-password]]{{/info}}
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6 6  . Follow these steps to reset a staff member’s password using the **Forgot Password **option from theMember Manager login page.
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10 10  From the main login page click on **Forgot Passwordimage:membermanagerforgotpassword.png**
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12 -* You'll be prompted to input your login and email address to receive a forgot password email. Once you've entered both continue by clicking ** Get New Password**[[image:mmUsernamePassword.png]]
13 +* You'll be prompted to input your login and email address to receive a forgot password email. Once you've entered both continue by clicking ** Get New Password**image:mmUsernamePassword.png
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14 -* You should receive an email containing a link to create a new password, click on the **Click Here to Configure Your Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you can use the **Request A New Password** button and you'll go through the process of receiving the email again. [[image:mmForgotPasswordEmail.png]]
15 +* You should receive an email containing a link to create a new password, click on the **Click Here to Configure Your Password **button. This link is only available for 24 hours, or one use whichever happens first. If you need to request a password request again because 24 hours have lapsed, or you clicked the link once already you can use the **Request A New Password** button and you'll go through the process of receiving the email again. image:mmForgotPasswordEmail.png
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16 -* Once you click on **Click Here to Configure Your Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Change Password. **This will confirm your new password, and log you in. [[image:mmNewPasswordConfigure.png]]
17 +* Once you click on **Click Here to Configure Your Password **you'll be taken to a page where you can configure a new password. Enter your new password here, and click on **Change Password. **This will confirm your new password, and log you in. image:mmNewPasswordConfigure.png
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18 18  {{include reference="KBSupportCTA.WebHome"/}}
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mmUsernamePassword.png
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